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Payout is on the way if you had a blackout

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February 15, 2018

VICTORIANS affected by power outages due to extreme heat on Sunday January 28 will be compensated with one-off payments of up to $180 by the end of February.

VICTORIANS affected by power outages due to extreme heat on Sunday January 28 will be compensated with one-off payments of up to $180 by the end of February.

Electricity network businesses Powercor, CitiPower, United Energy, Ausnet Services and Jemena will provide a $5 million package to around 50,000 people who lost power on the day networks recorded their highest ever residential demand for a Sunday.

“We’ve worked with the private power distribution companies to deliver this for thousands of customers affected by this extreme weather event,” Minister for Energy, Environment and Climate Change Lily D’Ambrosio said.

Customers who were off supply between three and 20 hours will receive $80 while those between 20 and 30 hours or more will receive up to $180 – the equivalent of around three to seven months off their annual distribution charge.

Approximately 43,000 more customers will get a payment than required under regulatory obligations.

“Network businesses will bear the full costs of this package and I’m pleased they’ve gone above and beyond the regulatory rules to support their customers,” Ms D’Ambrosio said.

Extreme heat and humidity on January 28 saw significant increases in residential demand – which led to localised outages on parts of the distribution network.

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